FAQ´S
1- Do you accept pets?
Yes, we do. They must be leashed at all time and friendly.
2- Do you help us with Clearance and Customs?
Yes, from Monday to Friday from 9:00 am to 2:30 pm
3- Do you charge for Clearance and Customs assistance?
No, the assistance is part of our services.
4- What form of payments do you accept?
VISA, MASTERCARD, DISCOVER, Bank transfers, Checks and Bank deposits. We do not accept cash.
5- What are Port Captain’s working hours?
From Monday to Friday from 9:00 am to 2:30 pm, except Holidays.
6- What documents do we need to get the TIP?
- Current, valid registration certificate of vessel.
- Vessel insurance in Mexican waters
- Passport of the Captain and all the crew
- Passport of the Captain and all the crew
- Notarized letter from the owner to authorize the Captain (In case the owner is not here or the vessel is under a company’s name)
7- What documents do we need to check in at Port Captain?
- Current, valid registration certificate of vessel.
- TIP (Temporary Import Permit)
- Vessel insurance in Mexican waters
- Passport of the Captain and all the crew
- Notarized letter from the owner to authorize the Captain (In case the owner is not here or the vessel is under a company’s name)